F.A.Q.
Heaven Fly Frankly Asked Quetsions
Heaven Fly is Pakistan’s leading travel service provider, serving thousands of satisfied customers every year.
it is the solution to solving all your travel-related problems and fulfilling your traveling needs with the best products and services at the most competitive prices.
Saving your time, effort, and money, we at Heaven Fly help you find the best travel options whenever and wherever you want to go.
With a huge customer base of highly satisfied and loyal clients, we can provide the best flights, premium class accommodation, and the most luxurious and pocket-friendly car rental services in any part of the world you desire.
DO I NEED ANY SPECIAL TRAVEL DOCUMENTS FOR TRAVELING ABROAD OR TO PAKISTAN?
Every traveler must possess some form of National Identity Certification and a valid passport. You also need to provide various financial and national documentations as per the rules of the visa policy of the country you desire to travel to for business or leisure.
DO I NEED TO PROVIDE VACCINATION DETAILS OR MEDICAL DOCUMENTS?
In the current pandemic situation of the world, most countries now require you to provide certain medical documents and certifications. These are also required if you are traveling to Saudi Arabia for Umrah or Hajj Pilgrimage.
Depending upon the country you are planning to travel to, you will be required to furnish certain medical documents.
WHERE ARE YOU BASED?
The central travel office of Heaven Fly is located in the metropolitan city of Lahore, Pakistan. It has branch offices in Islamabad and Karachi as well. But you can contact us through telephone, email, and online channels for inquiries, price quotations, bookings, and reservations from anywhere in the world.
WHY SHOULD I CHOOSE HEAVEN FLY FOR MY TRAVELING NEEDS?
Heaven Fly is one of the most renowned and trusted names in the travel industry of Pakistan. With over 5 Years of traveling business experience, we have a highly professional and qualified team that can help you get the best flights, hotels, and travel products at the most affordable rates. We have a long list of loyal customers who have been using our services with satisfaction for many years. We offer the best loyalty program.
WHAT SERVICES ARE YOU OFFERING?
We offer a wide range of premium quality travel services including online ticketing, accommodation bookings, car rentals, international and national tour packages, Hajj and Umrah packages, travel insurance, visa support, cargo services, and much more.
DO YOU OFFER CUSTOMIZED AND TAILOR-MADE TOURS?
We offer a range of pre-designed tour packages for both international and domestic destinations. These are inclusive packages with a variety of services and products. On special request, we also help design and deliver customized tour packages for meeting your exclusive business or personal needs.
HOW CAN I BOOK MY SERVICE?
If you are interested in one of our online services you can book through our website or get in touch with us through email or telephone. For customized packages and tours you can contact our customer sales representative and discuss your needs and requirements for a tailor-made service.
WHAT DO I DO IF I WANT SOME CHANGES IN MY TRAVEL PLANS?
You should contact our sales representative and discuss the changes you require. We assure to put in our best efforts to make the required changes if possible. No extra charges will be charged unless there is some penalty or cuttings on part of the service providers like airlines, hotels, and car rental service providers.
CAN I BOOK TICKETS ONLINE?
Yes. We provide you the best services through our online portal. No need to visit our office again and again. You can book your tickets and travel services online.
CAN I CHECK FLIGHT AVAILABILITY ONLINE?
Yes. Our website allows you to check flight availability to various international and domestic destinations along with price quotations. You can also check hotel reservations, car rentals, and airport taxi services through our website.
HOW CAN I MAKE PAYMENT FOR THE SERVICES?
We are open to all types of payment options. Whether you want to pay through online bank transfer, or any major credit (Visa, Mastercard) or debit card, we are open to all types of options.